- #Garmin ant agent download mac how to#
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Make sure to select "Quit" to exit out of Garmin Express entirely. If it is still in your taskbar, follow the images below to exit it. Check your system taskbar to ensure that it isn't running. With Garmin Express, you'll need to make sure that it's closed fully, and not running in the background, which it can default to.
#Garmin ant agent download mac how to#
See screenshot examples below, or watch this video on How to Disable Garmin ANT Agent. If that program is on, make sure you exit it.
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If the drivers are installed properly, but TrainerRoad cannot find the ANT+ USB stick, there may be conflicting programs as only one program can access the ANT+ USB stick at a time.Ĭheck for Garmin ANT Agent, or Garmin Express in the system tray. Make sure that you test that ANT stick on more computers and USB ports on your computer before you reach this drastic level of refreshing your OS. This occurs because there is a system-level problem between the operating system and Garmin's drivers for the ANT+ stick. A refresh of the operating system is often needed. There is likely a system-level problem keeping you from installing the drivers for the USB stick. We've seen this a few times and there's not much we can do.
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To fix this, you can uninstall your device drivers and perform a fresh install by following the instructions on this page.ĭrivers install on another computer, but not the one you train with? It's also possible the driver was corrupted or changed by your OS or another software program. If you have access to another ANT+ USB stick, try that on both computers and see if the drivers will install. If you still can't install the drivers on another computer, it is likely that you have a bad ANT stick and will need a new one. If that doesn't work, try installing the drivers on another computer. If it looks like the drivers won't install, the next step is to try another USB Port. The device might be displayed in two different locations. To check if the drivers are installed, go to "start" and type "Device manager". Apple computers come with the necessary drivers already installed so you can skip this and continue to the next step.
If you're on a PC, make sure you've installed the ANT+ USB Stick and Bluetooth Drivers.įor Mac users, there is no need to install these. If the ANT+ stick is plugged in and still not recognized, there may be something wrong with the stick or your computer's USB port. This is what you will see if the ANT+ USB stick is not plugged into your computer's USB port or is not recognized. Step 1: Plug the ANT+ USB Stick into Your Computer or Device If you are unsure of what you need to use ANT+ devices with TrainerRoad, you can learn all about it in the ANT+ article. These are the same steps that our support crew use when you e-mail us, so please make sure you try these steps before contacting us. This article will help you identify problems with your USB stick or your computer. If you're experiencing issues pairing your ANT+ devices to TrainerRoad, you're in the right place to get some help.
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